Refund and Returns Policy

Product Inspection Period

The 14-day inspection period applies to most items, starting from the day the product reaches your hands (including weekends). However, certain items do not qualify for the 14-day inspection period, such as perishable goods with short shelf lives (nearing expiration at the time of return/cancellation), customized items, current newspapers, magazines, periodicals, unsealed audio or video products, computer software, game point cards, other unsealed personal hygiene products, and other items listed under “Reasonable Exceptions for Communication Transactions.”

To request a return, contact customer service within 7 days of receiving the product, providing the following information: “Name,” “Order Number,” “Contact Phone Number,” “Product Name for Return,” “Reason for Return,” and photos if applicable. Once received, our customer service will assist you in processing your return or exchange.

• Customer Service Email: [email protected]
• Customer Service Hotline: +8618815237586
• Contact Address: China, Hangzhou City, 1508, 101 Binkang Road, Binjiang District, The Hawei Building

Return and Exchange Guidelines

Returned products must be unused and free from defects or damage not caused by misuse. The 7-day inspection period granted by the Consumer Protection Law is for you to assess whether the product meets your needs; it is not a trial period. If prompted by our store, keep the complete original packaging (including outer packaging boxes), otherwise returns will not be accepted.

Conditions Under Which Returns Are Not Accepted:

1. Exceeding the 14-day inspection period.
2. Products that have been unsealed, used, or damaged due to human factors, such as stains, malfunctions, breakage, wear and tear, scratches, scuffs, or dirt.
3. Products with incomplete packaging, missing invoices, or lacking accessories.
4. Malicious or high-volume returns.

Return Process

1. Contact customer service →
2. Confirm return eligibility →
3. Prepare the complete product and invoice →
4. Provide recipient information, contact details, and address →
5. Return logistics will be arranged by our end for collection.

Once the returned product is confirmed to be in acceptable condition, a refund will be issued within 7-14 business days. The actual refund completion time will depend on the policies of each country’s banking system.