Don't miss our holiday offer - up to 50% OFF!
Privacy Policy
Collection of Customer Data
When you purchase products or use related services, we collect necessary information that you provide to enhance our understanding of each customer and deliver improved services that meet customer needs. The personal information collected includes basic personal details, transaction records, payment information, product usage experiences, conditions, and lifestyle-related data. You have the freedom to choose whether to provide personal data to SenFan. However, if a member cannot provide evidence of their identity, such as phone numbers and addresses, they cannot participate in marketing events organized by SenFan. If members do not provide their birthdays, they will not receive birthday discounts. If you choose not to provide non-essential information, it will not affect your membership benefits.
Use of Customer Data
SenFan operates a lifetime membership system. Unless you request to terminate your membership, or there is a breach of Articles 7 to 11 of the membership terms, SenFan has the right to use your personal data for the specified purposes and within the specified scope. SenFan will not share your personal information with unrelated third parties. You can choose whether you agree to the use of your personal information for specific purposes (e.g., sending product catalogs, or member newsletters), and SenFan will only contact members regarding order-related issues without any other use. However, if there is a legitimate request from the Republic of China government or investigative authorities for public safety reasons, SenFan will comply and, if necessary, provide customer personal data to the relevant authorities.
Modification of Customer Data
Once you register with SenFan, you can change any of your personal data using your account and password at any time. However, certain information cannot be changed, including identification numbers, birthdates, completed product transactions, service content records, and payment information. If the identification number or birthdate entered during registration is incorrect, please contact us through “Customer Service Center > Service Section > Customer Service Email” or “Member Section > Other Services > Inquiry/Suggestions.” Customer service will contact you to confirm the correct information and assist with the correction.
Protection of Customer Data
SenFan is committed to ensuring the security of your personal data. Without your consent, personal data collected by this website will not be disclosed to third parties or used for purposes other than those specified, ensuring your rights. SenFan’s data handlers are required to keep customer information confidential.